At DP AZAD SPORTS, we take pride in delivering 100% genuine cricket and sports gear to athletes across India. This policy outlines our commitment to ensuring your equipment reaches you quickly and in top-tier condition.

1. Order Processing & Dispatch

• Standard Dispatch: Orders are typically processed and inspected for quality within 1-2 business days (Monday–Saturday).
• Quality Assurance: Every item, especially high-value gear like cricket bats, undergoes a thorough final inspection before being securely packaged in bubble wrap and durable boxes.
• Dispatch Notification: Once your order leaves our facility, you will receive an email or SMS with your Tracking Number and a link to monitor your shipment.

2. Delivery Timelines (India)

We partner with leading couriers like Delhivery, BlueDart, and GATI to ensure nationwide coverage.

Region	Estimated Delivery Time
Metro Cities	2–3 Business Days
Tier 1 & 2 Cities	3–5 Business Days
Remote Areas / Rest of India	5–7 Business Days

Note: Delivery times are estimates and may be affected by unforeseen factors like weather, festivals, or courier delays.

3. Shipping Charges

• Standard Rate: Shipping fees are calculated based on the weight and dimensions of your order and will be displayed clearly at checkout.
• Heavy/Bulky Items: Large items like cricket kit bags or gym equipment may attract additional handling fees due to their size.

4. International Shipping

• We currently ship internationally to all countries serviced by DHL and UPS.
• Customs & Duties: Any import duties, taxes, or customs fees levied by the destination country are the sole responsibility of the customer and must be paid locally to receive the package.

5. Damaged or Lost Shipments

• Inspection Upon Delivery: If you notice the packaging is tampered with or damaged, please refuse the delivery and contact us immediately.
• Reporting Issues: If a product is found damaged after opening, you must notify us within 24–48 hours with photos of the damaged item and packaging to initiate a claim or replacement.

6. Contact Information

If you have any questions regarding your order’s status or our shipping methods, please reach out to us:

• Business Name: DP AZAD SPORTS
• Phone: +91 8699905407
• Email: dpazadsports@gmail.com
• Registered Address: First Floor SCO No. H-05, Landran Road, Sector 114, Ansal Golf Links-1, Mohali, Punjab – 140413

Here is the Return and Refund Policy for DP AZAD SPORTS, drafted to meet the requirements of the Consumer Protection Act, 2019, and the E-commerce Rules, 2020.