At DP AZAD SPORTS, we want you to be fully satisfied with your gear. If for any reason you are not happy with your purchase, we offer a straightforward return and refund process as outlined below.

1. Return Eligibility Window

  • Standard Return Period: You may request a return or exchange within 7 days from the date of delivery.
  • Damaged/Defective Goods: If you receive a product that is damaged or has a manufacturing defect, please notify us within 48 hours of receipt to ensure a swift resolution.

2. Conditions for a Valid Return

To be eligible for a refund or exchange, the following criteria must be met:

  • The product must be unused, unsoiled, and unaltered.
  • All original tags and stickers must be attached and intact.
  • The item must be in its original packaging (e.g., shoes must be returned in the original shoe box).
  • Exclusions: For hygiene and safety reasons, certain items like socks, supporters, and customized equipment (e.g., knocked-in or custom-strung racquets) are non-returnable unless they have a manufacturing defect.

3. Return Process

  1. Initiate Request: Contact us at dpazadsports@gmail.com or call +91 8699905407 with your Order ID and photos of the item.
  2. Quality Check (QC): Once the item reaches our facility, our technical team will inspect it.
  3. Approval: If the QC is passed, we will initiate your refund or dispatch the replacement item.
  4. Replacement Timeline : All replacements are delivered within 7- 10 business days.

4. Refund Timeline & Mode

  • Approved Refunds: Once approved, your refund will be initiated within 48 hours.
  • Method of Refund: Refunds are processed back to the original payment method used during purchase.
  • Reflection in Account: Depending on your bank or payment provider, it may take 5 to 15 working days for the amount to reflect in your account.
  • Cash on Delivery (COD): For COD orders, you will be requested to provide bank or UPI details for the transfer.

5. Cancellation Policy

  • Pre-Dispatch: You can cancel your order for a full refund at any time before it is dispatched.
  • Post-Dispatch: Once an order is out for delivery, it cannot be cancelled. However, you may refuse the package at your doorstep.

Contact for Redressal

As per Indian E-commerce Rules, 2020, we acknowledge all consumer grievances within 48 hours.

  • Customer Care: +91 8699905407
  • Grievance Email: dpazadsports@gmail.com

Address: First Floor SCO No. H-05, Sector 114, Mohali, Punjab – 140413