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Domestic Returns (Within the Country)
- Return Period:
- We accept returns within 30 days of the delivery date for unused, unworn, and undamaged items in their original packaging.
- Return Process:
- To initiate a return, contact our customer service team at [email/contact].
- Upon approval, a return shipping label will be provided.
- Return Shipping:
- Return shipping is free for domestic returns.
- Refunds will be processed within 7-10 business days after we receive the returned item.
- Refunds:
- Refunds will be credited to the original payment method.
- Shipping fees (if applicable) are non-refundable.
- Exchanges:
- For exchanges, please follow the return process and place a new order for the replacement item.
International Returns (Outside the Country)
- Return Period:
- International returns are accepted within 30 days of the delivery date, provided items are unused, unworn, and undamaged.
- Return Process:
- Contact our customer service team at [email/contact] to initiate a return.
- Return shipping labels for international returns are not provided. The customer is responsible for return shipping costs.
- Return Shipping:
- International customers are responsible for return shipping charges.
- We recommend using a trackable shipping service or purchasing shipping insurance for returns.
- Refunds:
- Refunds will be processed within 7-10 business days after the item is received.
- Refunds will be made to the original payment method, excluding shipping costs and any applicable customs duties or fees.
- Customs & Import Duties:
- We do not refund customs duties or taxes incurred during shipping. Please check with your local customs office before returning items.
- Exchanges:
- Due to the complexity of international shipping, we do not offer exchanges for international orders. Please return the item and place a new order.
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